I am really impressed by it[SA], and it helps me greatly in preparing my dissertation. It's the best! ---- R. H., Switzerland. See more

 
home  | products  |  downloads  |  support  |  reviews  |  site map  |
Support



    Introduction
    Why Scholar's Aid?
    Reviews
    Testimonials



    Introduction
    Features
    Is It Right For You?
    Download
    Registration/Order



    FAQ
    Registration Number
    Tutorials
    Contact Us
 
Troubleshooting 

Installation and Launching

Q. During the installation, the "A read only file, c:\windows\system\msvcrt.dll was found while attempting to copy files. . ." message showed up. What should I do?
A. Click Yes. Otherwise, the installation will not be successful.

Q. When I launched Scholar's Aid 2000 for the first time, I saw the "Exception EOleSysError in module VCL40.BPL at 00019369. . . ." message. What is it?
A. One or more components were not properly installed or registered. Close all applications and install Scholar's Aid 2000 again. You do not have to uninstall it unless you want to install it in a different directory. If reinstalling does not do any good, you probably have an earlier version of Windows 95 that have OLE problems. Scholar's Aid 2000 cannot be installed properly on them. It is recommended to upgrade the Windows version you have.

Q. I got the "Exception EOleSysError in module VCL40.BPL . . . License information for TF1Book is invalid" error. What is it?
A. You have an older version of VCF132.OCX. Delete VCF132.OCX in the Windows\System directory and reinstall Scholar's Aid 2000.

Q. I see the "Win32 Error. Code: 123. The filename, directory name, or volume label syntax is incorrect" error when I run the Notes module. What is it?
A. Your system has no printer installed. Install a printer driver (a physical printer is not required) to resolve the problem. Any printer driver will do the trick. To install a printer driver, click the Start button, select Settings, select Printers. Doubleclick "Add printers" and install a printer.

Q. I got the "Unable to create the directory C:\Program files\Scholar's Aid\SysData. Please check if you have the appropriate access rights.
A. This error can be seen when you install SA on Windows NT, Windows 2000 Professional, or Windows XP. You have to have the "Write/Create/Modify" right on the system to install a program. If you do not have the right, ask the system administrator for the installation.

Display

Q. Toolbar icons are not visible.
A. Run the Library module and select "Editors|Icon Editor." Check the "Refresh on startup" option and click "OK." Exit the Library module. If you still do not see small icons(e.g., icons in Toolbar) in the program or if you see an abnormal display when you run the program, check the verson of COMCTL32.DLL  in the Windows\System directory. If the version is earlier/smaller version than 4.72, you need to have a newer/greater version. Note: if you have installed IE5 or Window98, you already have version 5.80 or later. Do not replace the existing comctl32.dll with an earlier/older one.

    How to check the version:
    - Run Windows Explorer and find comctl32.dll (It is normally in the Windows\System directory.)
    - Click the right mouse button on the file to bring up the popup menus.
    - Select "Property" and select the "Version" tab in the Property box.
    How to install comctl32.dll:
    Visit http://www.microsoft.com/msdownload/ieplatform/ie/comctrl.asp and download 401comupd.exe then run it to install. The site is changed frequently, so if you do not reach the page, search for "401comupd.exe" using the search engine of the site.
Q. The icons in the toolbar are mixed up or not visible.
A. Run the Library module and select "Editors|Icon Editor" and select the "Refresh on startup" option. If it is already selected, try not to select it. Close SA, run it again, and see if it is OK.

Transferring data to your word processor

Q. I click the Full button and nothing happens. Is the button supposed to make a full citation in my document?
A. Sure it is. Select the File|Preferences menu. Select the Transfer tab. Make sure: 1) you selected "Transfer to word processor" 2) you selected the right word processor in the Word Processor box. 3) the path to your word processor in the hard disk is right. For more information, See Settings for your word processor in the Help file or in the Manual (ManualJL.RTF or ManualJN.RTF).

Database Management

Q. I wanted to synchronize the data on two computers and copied all the L3 files in the Library folder. That did not work. Why? What should I have done?
A. SA saves indexes only to a L3 file. That is why L3 files are so small. The real data is in the Maindata folder in the Scholar's Aid folder. Therefore, if you want to port the data to another computer, you should copy the files in the MainData folder as well.
The most easy way is to make a backup file in Computer A(Tools|Backup data) and restore the backed up file in Computer B(Tools|Restore data). It synchonizes the data and the customized configurations. Some users ask why SA does not follow the common procedure and does not save the real data in a file like other programs. If SA followed the "common" procedure, SA would have to load all the data in the RAM and save when you finish your work like a word processor. It would take a lot of the system resources especially when you have many records. Using indexes enables you to access the data without spending a lot of your system resources and to update a record as soon as you enter/modify the record. Most importantly, when you have the same source in file A and file B, SA automatically updates the same record in file B when you modify the record in file A so you do not have to modify all the same records in different files.

Q. I lost my Library data. What should I do?
A. SA has two options: 1) restoring a backed up data and 2) restoring from LR files.
     <I> Restoring data from a backup file: You must have backed up your data using the Tools|Backup data menu. The function gives you two options: 1) backing up the Library or Notes data only and 2) backing up the Library and Notes data together. In case you need to restore a backup datafile, run SA, select "Tools|Restore data," select the backup file, and click "Open."
     <II> Restoring from LR files: An LR file is made when you save the open Library file. It contains raw Library data. Therefore, it can be used for distributing the data to others as well as restoring. To restore your data from LR files, run SA, make a new file (File|New), select "File|Import from," select "Distributable raw Library file" in the file type box, select the file you are importing with the LR extension, and click "Open."

Copyright 2004. Scholar's Aid, Inc. All Rights Reserved.
Scholar's Aid is a registered trademark and the Reference Processor is a trademark of Scholar's Aid, Inc.
Last modified: Sunday, November 7, 2004.